I never believed it when i retrieved my mtn sim within 5 minute.yes i mean within 5 minute using my mobile phone without calling their customer care. i know you would be wondering how i did it, well, it's not magic because all you need is your mtn security number and mtn self care app on your java phone.if you don't have mtn security number, i will advice you request for yours by calling customer care when your sim is not lost or misplaced yet.today i am going to share with you on how i did a welcome back and retrieve my mtn sim using mtn mobile self care app within 5 minute without calling customer carelike i have said before, this can only be made possible if you already have your mtn security number before your sim got misplaced or phone stolen.so call their customer care or go to any of their office to get yours how to retrieve your mtn like within 5 minute with your mobile phone==> download the mtn self care app to your java phone or android phone.read my previous post on how to get it mtn mobile self care app. if you are using android phone, you can download it from Google play store mtn self care android app==> after downloading, use your mtn security number to login. mtn security number is 16 digit character.12 digit is your customer id while the last 4 digit is your security key. mtn will send you the 12 customer id which start with 000012345667 and 4 digit security key. to successfully login to mtn self care app with your security number, you will have to remove the 4 zeros from the customer id and use the remaining 8 digit as customer id.if the customer id has 5 zeros, then you will remove the 5 zeros and use the remaining 7 as your security number.this is because if you don't do it this way, you will get an error when trying to login.i got an error when trying to login but after series of error and trier, i was successfully logged in when i did it this way. ==> when you successfully logged in, you will see a welcome with "mr your name". just scroll to SIM SWAP and click it.there you will see two option, one is to submit si swap request, the other option is to track your sim swap progress, just proceed with the first option that say submit request for SIM SWAP and begin the process by filling your details which includes your new welcome back pack serial number and your old/lost sim. date of birth, customer id and security key just fill every thing they asked of you and proceed to the end.when you are through, please take note of TRANSACTION ID NUMBER immediately you click the finish button.just write down the transaction number on a shit of paper, then go back to SIM SWAP, you will see where you will input the TRANSACTION ID NUMBER, just input and click ok, if you see a message like SUCCESS, then your sim swap has been completed, you can go ahead and use the new sim immediately. i know you would be wondering how to do this since your sim is not available, all you need to do is to use any of your friends or family members phone to download the mtn self care app.you can also use the mtn web self service website to get this done as an alternative if you can't find any one with java phone or android smart phone.that's all.ENJOY
